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Please try connecting to your account in the OneDrive app.

To help us with further investigation, please also try these steps: If your account uses conditional access, the admin of your organization should configure the rights for your account - you can refer to this article for the instructions. If you're having trouble adding a OneDrive for Business account: This will trigger the sync process if the upload or sync to iCloud doesn't seem to be working properly. Go to iOS Settings on your device > tap your name to enter the Apple ID settings > iCloud > toggle it off/on for Documents. Remove the file from the folder to get rid of the error message. If you sync a file and its sharing is restricted by Dropbox copyright policy, you will see an exclamation mark on the folder and a Restricted content error on the file thumbnail.

Step 3 If you're using Dropbox:ĭropbox sync errors can be caused by the specific copyrighted file if its sharing is restricted by Dropbox's copyright policy. Then, retry to sync your folders again to see if it helped.

Tap the Pluss button > Add Connection.Tap Delete (if some changes were not synced to the server, save the file's copy locally).If you use iCloud, it's either the Documents – iCloud or the Files folder. Find in your cloud storage folder in the My Files section in Documents.If the sync issue persists, try disconnecting the cloud storage account from the app and connecting it anew. Note: The background sync is not supported for now you should make sure the app is running to be able to carry out the sync process.

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How to check and manage your subscription status.

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How to cancel the free trial for Documents Plus.

Battery usage and background activity of the app.

Annotations are not visible in Documents while working with a third-party app.

There is no Documents app in the 'Open In' menu.

Transfer files to desktop or another iPhone/iPad with WebDAV.

Transfer files to another iOS device with FileDrop.

Transfer files between iOS device and desktop using Wi-Fi.

Transfer files from Safari to Documents.

Save files from other apps to Documents.

Access recently opened and favorite files.

Copy, move, rename, delete, restore, or compress files and folders.

Sync and back-up your files using cloud storages.

How to rename, move, and delete your files.

Create a folder or a subfolder in Documents.

Unlike Dropbox, SugarSync enables you to back up your existing folder structure.

SugarSync is a cloud file sharing, file sync and online backup service that is simple, powerful and easy to use.

The sync app automatically takes over syncing in the same folder location you were using before.

Note: If you were already syncing OneDrive for work or school to your computer (using the previous sync app) and you've just installed the sync app, you won't see the This is your OneDrive folder or the Sync files from your OneDrive screen during OneDrive Setup.

You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services.

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Learn more about Sync Gateway » Download Buy Pro.

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Want to synchronize your Mac data with a PC? Install Sync Gateway to your Mac and set up a sync with it using Allway Sync in a few clicks! Strong SSL encryption, multiple connections and even no need to know the IP address.